This Privacy Policy describes how Happy Roof LLC ("Happy Roof," "we," "us," or "our"), a roofing contractor based in Tampa Bay, Florida, collects, uses, and shares your information when you visit our website, contact us, or request our services. By using our website or submitting a form, you agree to the practices described in this policy. You may receive account alerts, promotional offers, and service updates via SMS.

You can contact us at info@happyroof.com or (813) 595-7663 for any questions or concerns regarding your data or this policy.

1. Information We Collect

We collect information you voluntarily provide to us, including:

Contact information: name, phone number, email address, and property address
Service details: type of roofing service requested, preferred materials, and project notes
Communication records: messages you send us via forms, email, or text
Referral information: if you were referred by another customer

We may also automatically collect limited technical data such as browser type and general location when you visit our website, solely for analytics purposes.

2. How We Use Your Information

We use the information we collect to:

Respond to estimate requests and schedule appointments
Communicate with you about your roofing project
Send transactional or informational text messages and calls (if you opt in)
Improve our services and website
Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Happy Roof Terms and Conditions / Privacy Policy

Happy Roof respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, or third-party scheduling systems.
Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.
Data Security: We protect your data with secure storage measures to prevent unauthorized access.
Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
Messages are recurring, and message frequency varies.
Contact Happy Roof at (813) 595-7663 or info@happyroof.com for HELP or to STOP receiving messages.
Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to info@happyroof.com or (813) 595-7663. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.
Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Happy Roof will not sell, rent, or share the collected mobile numbers.

How to Agree or Decline Text Messages

You can opt in to receive text messages from Happy Roof in the following ways:

Website form: Select "Yes" on the SMS consent question when submitting a form on our Contact page or homepage, then check the acknowledgment box. If you select "No" or leave the box unchecked, your form will still be processed but you will not receive text messages.
Text keyword: Text START or ROOF to (813) 595-7663 to opt in to messages.

You may opt out at any time by replying STOP, CANCEL, or UNSUBSCRIBE to any message you receive from us, or by emailing info@happyroof.com or calling (813) 595-7663.

SMS Keywords & Auto-Responses

START or ROOF (Opt-In):

"Thank you for opting in to receive messages from HAPPY ROOF. You may receive account alerts, updates, and promotional messages. Message frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP or CANCEL to cancel."

STOP or CANCEL (Opt-Out):

"You have successfully opted out of receiving messages from HAPPY ROOF. You will receive no further messages."

HELP (Support):

"Thank you for reaching out to HAPPY ROOF. What can we help you with today? Please call us at 813-595-7663 or email us at info@happyroof.com for support. Reply STOP or CANCEL to opt-out."

Messaging Terms

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text STOP or CANCEL to the phone number from which you received messages. After you send the message, we will send you a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, text START or ROOF to (813) 595-7663 and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@happyroof.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

7. You may contact us at info@happyroof.com or call (813) 595-7663 for any questions regarding this policy or our messaging program.

4. Phone & Email Communications

By providing your phone number or email address, you also consent to be contacted by Happy Roof via phone call or email regarding your service request. You may opt out of email marketing by clicking "unsubscribe" in any email we send, or by contacting us directly. Phone calls for transactional purposes (scheduling, follow-up) are not subject to the same opt-out, but we will honor any do-not-call requests.

5. Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may share your information only in the following limited circumstances:

Service providers: Third-party tools we use to operate our business (e.g., scheduling software, financing partner Enhancify) under confidentiality agreements
Legal compliance: When required by law, court order, or governmental authority
Business transfers: In connection with a merger or acquisition, your information may be transferred as a business asset

We never sell your personal data to data brokers, marketers, or other third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, and comply with legal obligations — typically no longer than 5 years after your last interaction with us. You may request deletion of your data at any time (see Section 8).

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal information
Opt out of SMS, phone, or email marketing communications

To exercise any of these rights, contact us at info@happyroof.com or (813) 595-7663. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Reviews, Enhancify financing). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Happy Roof LLC

Tampa Bay, FL

Email: info@happyroof.com

Phone: (813) 595-7663

Privacy Policy